Front Desk Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Verify the next day's appointments through text messages using Ring Central — for instance, message all Wednesday patients on Tuesday for confirmation.

• Promptly reply to incoming patient text messages during assigned shifts; the practice exclusively communicates with patients via text, never through phone calls.

• Schedule and oversee bookings in Dr. Chrono (which is already set up) for various providers — Jolene, Elise, Birdie, and Neta.

• Inquire with new or incoming patients about the service they are booking (facial, massage/physical therapy, etc.) and direct them to the appropriate provider.

• Gather insurance card information and date of birth/ID from new patients to enable eligibility verification by the practice owner.

• Manage same-day scheduling requests (e.g., a patient texting during the day asking for a Thursday or Saturday appointment) by checking availability in Dr. Chrono and confirming the details back.

• Highlight any uncertainties or patients requiring owner attention instead of making assumptions.

• After becoming acclimated: proactively reach out to existing patients on the client list to motivate them to schedule new appointments (light marketing/outreach).

⛳️ Requirements

• Female candidate — essential, due to the practice's patient demographic and the sensitive, personal nature of the conversations.

• Excellent and clear English communication skills, both in written form and during any verbal interactions.

• Familiarity with Dr. Chrono and Ring Central is preferred; however, a willingness and ability to learn quickly are mandatory if not already experienced.

• Comfortable working autonomously and remaining responsive during assigned shift hours — this role prioritizes texting and requires quick responses.

• Dependable and consistent; this is a small, family-operated practice where front desk coverage significantly impacts the business.

• Previous experience in a medical, aesthetic, or wellness front desk/scheduling position is a strong advantage.

• Preference for candidates based in South Africa or the Philippines.

🏝️ Benefits

• $50 birthday bonus

• $200 testimonial bonus