Freelancer im Inbound Customer Service – Deutsch C1/C2

This is a fully remote position, open to applicants in Europe.

📋 Description

• Diverse projects: Collaborate on innovative customer service initiatives for exciting clients.

• Flexibility: You can work from your location – all you need is a dedicated workspace and a stable internet connection.

• Autonomy: As a freelancer, you have the freedom to manage your time and decide how to structure your workday.

• Inbound communication: Handle inquiries via phone and in writing, always focusing on delivering excellent customer service.

• Solution-oriented approach: You will address customer questions, resolve issues, and ensure a positive customer experience.

• Professional support: You will be the first point of contact for customers and work closely with our internal teams.

⛳️ Requirements

• Location: You reside in a European country (outside of Germany) and have a registered business with a VAT ID.

• Customer service experience: You have previously worked as an agent or in a similar position.

• Language skills: You speak and write German at the C1 or C2 level – clearly, accurately, and customer-oriented.

• Strong communication: A friendly demeanor, solution-focused work style, and confident expression in both spoken and written forms.

• Basic technical knowledge: You are proficient in using common tools and systems, such as CRM or ticketing systems.

• Freelancer status: You are officially registered as a freelancer and can work within the EU.

🏝️ Benefits

• Partnership on equal footing: We offer you exciting projects and long-term collaboration.

• Fair compensation: Transparent and adjusted according to the extent of your involvement.

• Support: You will be part of a motivated network that provides assistance and guidance.