Fraud Specialist, Supplier Operations & Governance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide guidance to account managers, accounting, and management on optimal practices for addressing billing disputes.

• Negotiate with customers and carriers in accordance with contractual agreements and industry standards.

• Detect, examine, and address fraudulent activities and billing inaccuracies with vendors and customers.

• Manage the complete lifecycle of disputes with customers and vendors, encompassing intake, initiation, tracking, and documented resolutions.

• Address discrepancies, overcharges, and outstanding balances due to quantities, rates, currencies, and other underlying issues.

• Analyze call and messaging data to pinpoint billing mismatches and signs of fraud.

• Develop dashboards to communicate metrics related to the dispute lifecycle.

• Review contracts and interpret variations between expected and actual invoices.

• Act as the main point of contact for dispute resolutions, settlements, and payment agreements.

• Collaborate with data analytics, engineering, and accounting teams to reconcile accounts.

• Occasionally travel for project or team face-to-face meetings.

⛳️ Requirements

• Over 8 years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.

• Exceptional written and verbal communication abilities.

• Proven experience in constructively negotiating disputes with customers or vendors.

• Background in collections, dispute resolution, or billing analysis.

• Proficient in project management.

• Skilled in data manipulation using Excel / Google Sheets, Looker, or SQL.

• Familiarity with the A2P SMS ecosystem, international traffic routing, IRSF, AIT, and profit chains within the ecosystem.

• Knowledge of AIT and fraud-handling industry standards from i3forum, GSMA, MEF, or ITW Global Leaders' Forum.

• Comprehension of Call Detail Records (CDRs) and the ability to develop robust dispute case files.

• Experience with workflow platforms like Airtable or in creating dashboards.

• Background in the telecom, technology, or consulting industries.

• Experience with advanced data analysis techniques such as Python or scripting.

• Familiarity with AI and automation tools aimed at enhancing productivity.

• Must reside in Ontario, British Columbia, or Alberta, Canada.

🏝️ Benefits

• Competitive compensation.

• Generous time off policies.

• Extensive parental leave.

• Wellness leave options.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Incentive programs.

• Commission opportunities.

• Equity grants.

• Health and wellness benefits.

• Contributions to retirement plans.

• Paid time off.

• Support for volunteering and donations.