Fraud Specialist

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Promptly and effectively investigate cases of fraud.

• Examine non-compliant traffic to gain insights into the behavior of bad actors.

• Cultivate expertise in the realm of fraud investigations.

• Recognize bad actors, fraudulent activities, and their evolving strategies.

• Undertake daily measures to curb fraudulent activities while reducing false positives.

• Detect trends and identify underlying gaps in root causes.

• Propose preventative measures to eliminate bad actors.

• Occasionally travel for project-related or team in-person meetings.

⛳️ Requirements

• Openness to working a non-traditional schedule, including weekends, holidays, and evenings.

• Experience in a dynamic, fast-paced environment with a strong inclination for taking action.

• Previous background in customer service or a role that involved direct customer interaction, requiring effective and empathetic communication skills.

• Basic familiarity with SQL, Looker, Tableau, or comparable data extraction and visualization tools (desired).

• Fundamental understanding of APIs and related technologies (desired).

• 1–2 years of experience in a queue-based or contact-center environment (desired).

🏝️ Benefits

• Competitive compensation.

• Generous paid time off.

• Parental leave policies.

• Wellness leave availability.

• Comprehensive healthcare options.

• Retirement savings program.

• Support for employee volunteering and charitable contributions.

• Remote-first working environment.

• Opportunities to foster relationships with customers and colleagues through team events, functional off-sites, customer meetings, and in-person interactions.