Fraud Specialist

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Handle incoming calls and make outgoing calls to cardholders to confirm any questionable debit card activities.

• Gain an in-depth understanding of fraud case management utilizing our fraud detection system.

• Recognize new fraud trends and contribute to the reduction of fraudulent transaction occurrences.

• Exhibit professionalism and courtesy in interactions with both internal and external customers.

⛳️ Requirements

• Experience in banking, financial services, or fraud detection is beneficial but not mandatory.

• Proven reliability and dependability in a metrics-focused environment.

• Capable of thriving in a dynamic inbound and outbound call center environment with a positive and professional demeanor.

• Must be enthusiastic about contributing to an organization that prioritizes continuous improvement and goal achievement.

• Familiarity with Microsoft Office applications.

• Ability to multitask using multiple computer screens while engaging in conversation and typing during calls with cardholders and financial institutions.

🏝️ Benefits

• Monthly incentive pay, along with an annual employee bonus program.

• Pay differential for bilingual employees.

• A supportive, collaborative, inclusive, and diverse work environment.

• Opportunities for career learning, development, and advancement.

• A culture founded on respect, dignity, teamwork, honesty, and integrity.

• Comprehensive benefits package including health, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Flexible spending accounts and health savings accounts.

• Life insurance and short- and long-term disability coverage provided at no cost.

• Paid time off – PTO, VTO, paid parental leave, and company holidays.

• Educational assistance programs available.

• Professional Certification Bonus program.