Fraud Risk Management and Operations Manager

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Accountable for supporting and improving the organization's Fraud Risk Management and Operations program, focusing on fraud alert monitoring (Level 1) and fraud case investigations (Level 2).

• Ensures the effective detection, investigation, escalation, and resolution of fraud-related activities across various products and channels, while adhering to relevant regulatory requirements, including BSA/AML as applicable.

• Aid in the creation, implementation, and ongoing maintenance of comprehensive fraud detection, alert management, and investigative procedures and controls.

• Supervise and manage a team responsible for: Level 1: reviewing, triaging, and resolving fraud alerts; Level 2: investigating, escalating, and resolving fraud cases.

• Establish and oversee quality standards, productivity expectations, and SLAs for handling alerts and conducting investigations.

• Assist in the supervision of relevant components of the BSA/AML program, including the identification and escalation of suspicious activities when fraud activity meets SAR reporting thresholds.

• Collaborate with cross-functional teams (e.g., Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls.

• Engage in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging patterns.

• Work together with senior leadership to develop and implement strategic initiatives that improve fraud detection effectiveness, investigative quality, and operational efficiency.

• Promote continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols.

• Other responsibilities as assigned.

⛳️ Requirements

• A bachelor’s degree or equivalent education and work experience.

• CAMS, CFE, or other fraud/financial crimes certifications are preferred.

• Generally requires 5+ years of experience with a bachelor’s degree or equivalent.

• Experience in fraud operations, including alert reviews, case investigations, and fraud typology analysis.

• Focuses on performance metrics within fraud operations, such as alert accuracy, investigative quality, and timeliness.

• Functions within established guidelines; decisions may require validation for non-standard fraud situations or high-risk escalations.

• Addresses routine operational challenges with known solutions; escalates ambiguous or novel fraud patterns.

• Directs the daily activities of individual contributors with a focus on alert disposition accuracy, thoroughness of investigations, and adherence to documentation standards.

• Primarily interacts with internal stakeholders, with increasing engagement across Risk, Compliance, and Product teams concerning fraud-related initiatives.

• Executes established processes and provides frontline feedback to enhance fraud detection rules, workflows, and investigative procedures.

🏝️ Benefits

• Health insurance

• 401(k) retirement benefits

• Life insurance

• Disability benefits

• Paid time off

• Performance-based incentive opportunities