Fraud Quality Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess fraud investigations and operational activities for precision, uniformity, adherence to established protocols, and compliance with quality standards.

• Analyze investigative deliverables.

• Recognize trends and areas for enhancement.

• Offer constructive criticism to investigators.

• Assist in preserving the integrity and efficiency of fraud detection and identity verification operations.

• Aid in the creation of operational documentation and standard operating procedures.

• Contribute to training programs for investigators.

• Foster consistency and ongoing improvement throughout the fraud operations function.

⛳️ Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Must be a US Citizen due to the nature of client engagements.

• Three (3) to Five (5) years of relevant experience.

• Background in identity fraud investigations, identity verification operations, fraud operations, or investigative review and analysis.

• Strong attention to detail with the capacity to evaluate work for quality, accuracy, completeness, consistency, and procedural compliance.

• Ability to discern trends, analyze findings, and convey recommendations effectively.

• Experience in creating documentation, procedural guidance, or training materials.

• Exceptional written and verbal communication skills.

• Proven experience in a production-based, metrics-driven, or quota-driven environment.

• Proficient in using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms.

• Experience in conducting quality assurance reviews, audits, or quality control activities within an investigative or operational context.

• Familiarity with identity proofing, account verification, fraud prevention, and case management processes.

• Experience in leading training, coaching, or knowledge-sharing sessions.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Discretionary variable incentive bonus may be available.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability Insurance.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Flexible benefits package.