Fraud Prevention Lead, KYC

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead and nurture the team by establishing goals, overseeing SLAs, productivity, and quality, while ensuring optimal operational performance.

• Promote the development of the team’s hard and soft skills through feedback, one-on-one meetings, performance evaluation cycles, and other personnel management initiatives.

• Track operational KPIs and deliver performance reports, including SLA, backlog, aging, rework, and registration risk.

• Recognize automation and continuous improvement opportunities to minimize analysis time and enhance accuracy.

• Oversee the complete onboarding process, from initial screening and preliminary data validation to document review, face matching, and biometric verification.

• Ensure the consistency and integrity of customer records through checks against restricted lists, PEP databases, adverse media, reputational risk, BF, DICT/Delorean, business activity, and financial capacity.

• Conduct re-reviews of incomplete, pending, rejected, or irregular applications.

• Validate permissions to utilize CNPJ/CPF numbers, bank accounts, and commercial information.

• Coordinate customer outreach to gather additional information.

• Collaborate with Fraud, Compliance, Product, and Technology teams to enhance registration rules, workflows, and tools.

• Ensure adherence to regulatory policies, including those from the Central Bank of Brazil (Bacen) and AML/CFT requirements, alongside internal guidelines.

⛳️ Requirements

• Prior experience in KYC, customer due diligence, onboarding, and fraud prevention.

• Experience in leading operational teams.

• Familiarity with AML/CFT, restricted lists, identity verification, and document review.

• Strong analytical abilities, with expertise in operational metrics and risk indicators.

• Experience with workflow, queue management, and biometric tools.

• Capability to drive process improvements and collaborate across various teams.

• Experience within fintechs, payment companies, or financial institutions.

• Proficiency in SQL, data manipulation, and BI tools such as Databricks, Power BI, and Metabase.

• Involvement in automation projects and optimization of KYC workflows.

• Availability to work 8 hours a day, Monday to Friday.

• Employment under Brazil’s CLT labor regime.

🏝️ Benefits

• Medical and dental insurance with no co-pay.

• Life insurance.

• Medication allowance.

• Fitness allowance.

• Four free therapy or nutritionist sessions per month through Zenklub.

• On-site chair massage.

• Flexible meal allowance on a Visa card.

• Free food at the office.

• Daycare allowance.

• Parental support program.

• Extended maternity and paternity leave.

• In-company training platform.

• Education allowance covering 70% of undergraduate tuition and language courses, as well as courses and books.

• Home office allowance.

• Work equipment.

• Home office furniture allowance.

• Partnership with WOBA for coworking access throughout Brazil.

• Birthday month day off.

• Happy hour allowance.

• Referral bonus for recommending new employees.

• Annual performance-based bonus.

• Stock options plan.

• No dress code.