Coordinator, Payroll Client Services

This is a fully remote position, open to applicants in Europe.

📋 Description

• Address customer queries related to payroll management, inconsistencies, and platform functionality.

• Ensure prompt communication through email, chat, phone, and other channels while meeting service level agreements (SLAs).

• Manage customer inquiries in accordance with established workflows.

• Collect essential information to accurately diagnose payroll-related issues.

• Refer complex cases to senior team members for further assistance.

• Clearly document details of issues and the steps taken to resolve them.

• Provide timely updates to customers regarding their inquiries.

• Clarify customer questions concerning payroll procedures.

• Maintain a high level of professionalism in all forms of communication.

• Adhere to internal workflows and support documentation guidelines.

• Ensure precise documentation of support tickets.

• Comply with established SLAs and operational protocols.

• Identify and highlight recurring issues or deficiencies in documentation or processes.

• Develop a fundamental understanding of payroll concepts.

⛳️ Requirements

• Exceptional attention to detail.

• Strong communication skills with customers.

• Capability to follow structured operational procedures.

🏝️ Benefits

• Work remotely from any location.

• Flexible paid time off policies.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options available.

• Budget for learning and development.

• Home office budget and IT equipment provided.

• Funding for local in-person social events or co-working spaces.