Franchise Business Consultant, Field Based

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet both short-term and long-term company and operational objectives.

• Leverage expertise in restaurant operations and staff resources to advise franchisee owners/operators, enhancing sales, profits, operating standards, and systems while ensuring customer satisfaction is maintained or exceeded.

• Ensure adherence to IDQ policies and system standards.

• Secure and uphold the support of DMA chairpersons and other key franchisee leaders in reaching operational targets.

• Engage functional experts as necessary.

• Provide assistance to other functions when required.

• Successfully implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2-, and 3-year plan) for a specific District.

• Create and execute a district-wide business plan that encompasses integrated marketing, operations, training, development, and supply chain strategies.

• Offer essential advice and support to ensure that the plans incorporate specific goals and strategies aligned with ADQ’s Operations and Marketing Plan.

• Provide counsel and guidance in developing and managing marketing performance through effective collaborations with relevant departments, vendors, and franchisees.

• Ensure franchisees are positioned for consistent success in shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as defined by the Operation’s Business Plan and ADQ’s operating standards.

• Offer impactful advice and counsel to help franchisees achieve optimal financial health.

• Collaborate with appropriate ADQ staff to assist new and existing franchisees in establishing and executing effective development, reinvestment, and renewal strategies.

• Provide assistance to other departments/functions as needed.

• May support new store openings as required.

• Complete Ad Hoc projects as necessary.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably in multi-unit/high volume) and/or franchise operations management, or a suitable combination of education and experience.

• A clean driving record is mandatory.

• Comprehensive knowledge and understanding of the Restaurant Industry (QSR preferred).

• In-depth knowledge of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with exceptional attention to detail and accuracy.

• Creative thinker capable of rapidly developing innovative ideas across diverse business units.

• Strong communication abilities, with the skill to clearly convey concepts and programs to various audiences.

• Excellent written and verbal communication skills.

• Ability to deliver outstanding customer service to both internal and external clients.

• Strong capacity to manage multiple tasks and prioritize several projects and requests simultaneously.

• Relationship-building skills, capable of fostering mutually beneficial relationships with internal and external clients.

• Ability to operate efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as required to meet franchisee business needs.

• ServSafe certification.

• Willingness to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits, which may involve sitting in a vehicle for up to 8 hours a day while traveling.

• Must be eligible for insurance under the company's provider.

• Ability to travel by airplane as necessary.

• Capacity to stand on concrete or tiled floors for up to 8 hours a day when visiting a franchisee location.

• No food or beverage allergies that would impede tasting products or working in and around a Dairy Queen restaurant environment.

🏝️ Benefits

• Medical

• Dental

• 401K match

• Paid time off (including volunteer time and parental leave)