Founding Onboarding Manager, Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Take charge of the complete implementation and success of French clients, overseeing everything from onboarding to adoption and ongoing customer wellness.

• Provide engaging training: Conduct motivating online and in-person sessions that assist caregivers (power users & Voize coaches) in quickly activating Voize.

• Foster adoption through well-defined processes, effective touchpoints, and proactive communication.

• Assess customer health, usage patterns, and ticket trends to identify risks early — including in-person visits for cases with low adoption to re-engage users.

• Conduct virtual touchpoints, office hours, and scalable enablement formats.

• Develop and enhance training materials: Regularly update and refine training content based on feedback and onboarding challenges, tailoring materials for the French market as necessary.

• Collaborate with cross-functional teams: Partner closely with Support, Product, and Customer Success teams to address onboarding issues and provide real-time feedback, including insights specific to the French market.

⛳️ Requirements

• Demonstrated experience in training customers and/or leading customer rollouts, preferably in healthcare, caregiving, or another operationally complex field.

• Excellent communication and presentation abilities, with the skill to engage, motivate, and guide users effectively.

• A strong enthusiasm for technology adoption and empowering others to accept change.

• Confidence in working with data, dashboards, and signals to assess customer health and adoption levels.

• A curiosity about technical setups and workflows — coding skills are not required.

• The capability to manage multiple customers while maintaining an overview.

• A preference for clarity and organization over disorder.

• Empathy and composure in complex, human-centered settings.

• Fluency in French (C2) and a good command of English.

🏝️ Benefits

• 30 vacation days plus an additional day off for your birthday.

• Access to learning platforms such as Blinkist and Audible.

• Flexible working hours and a fully remote setup based in France.

• Stock options.