Founding Customer Success Lead – Commercial Expansion, K-12 AI EdTech

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Commercial Growth & Upselling Initiatives (50%): Leverage Grassroots Enthusiasm, Own the Net Revenue Retention (NRR) Target, Implement Strategic Cross-Selling.

• High-Impact Customer Success & Training (50%): Foster Platform Engagement, Mitigate Churn Utilizing Data, Provide Frontline Support & Create Valuable Assets.

⛳️ Requirements

• You Possess Sales Hunter Tenacity: You are a natural closer. You confidently manage a revenue expansion target, thrive in the negotiation process, and view every customer interaction as a chance to increase wallet share.

• You Have Experience in K-12 SaaS: You bring 2–6+ years of relevant experience within a K-12 software organization (preferably focused on the US market), particularly in high-volume customer success or account management.

• You Are an Individual Contributor in the Trenches: You appreciate the gritty environment of early-stage startups. You aspire to create playbooks, conduct your own software demonstrations, and address individual support requests from scratch.

• You Are a GenAI Enthusiast: You regularly utilize Generative AI tools to enhance your professional productivity and can articulate how AI is transforming grading processes.

• Exceptional Communication Skills: Impeccable English communication with a perfect mix of patience for busy educators and a commercial edge for economic decision-makers.

• Bonus Points for: Having firsthand classroom experience as a former K-12 teacher, school administrator, or language instructor. Previous experience at a rapidly growing EdTech leader (e.g., Edpuzzle, Innovamat, ODILO, HMH, etc.).

🏝️ Benefits

• Real-World Impact: Contribute to improving feedback for millions of students while helping teachers reclaim their time.

• Unmatched Growth: Become part of a "rocket ship" company that achieved a tenfold revenue increase last year through significant organic demand.

• Flexibility: Enjoy a fully remote, high-trust, and autonomous work culture.

• Founding Influence: Collaborate closely with the founders to define the company’s customer experience core.

• Professional Development: Engage in continuous learning opportunities at the forefront of EdTech and Artificial Intelligence.