Forward Deployment Engineer – Support Engineer, Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver one-on-one coaching to Mento members through virtual sessions utilizing the Mento Platform and Tools.

• Engage in continuous training sessions to enhance coaching skills and abilities.

• Interact with members through Mento email or chat within the Mento App between coaching sessions.

• Contribute coaching tools and insights as part of the Mento coaching community.

• Assist in improving coaching practices and support Mento's mission to empower individuals to excel in careers they are passionate about.

• Serve as a compassionate, respectful, and empathetic representative of the Mento community.

⛳️ Requirements

• Senior executive role focused on forward deployment or support engineering.

• Over 15 years of experience in managing teams and coaching individuals.

• Proven experience in leading engineering teams within high-growth global technology firms, AI/ML companies, or rapidly scaling startups.

• Relevant experience with infrastructure, platform, security, or ML/AI engineering organizations.

• Experience in Singapore or Hong Kong catering to the SEA region, or familiarity with the markets in Japan, India, South Korea, and Australia.

• Skilled in balancing substantial technical responsibilities alongside team management, including delegation, prioritization, and leading through others.

• Experience guiding teams through hypergrowth, rapid organizational change, or transitions from startup to scale.

• Experience in establishing functions from the ground up and hiring in uncertain conditions.

• Capability to influence and establish credibility both internally and externally within a customer's organization.

• Ability to assist engineering leaders in developing visibility and impact beyond their immediate teams.

• A growth mindset with a keen interest in enhancing coaching abilities.

• A passion for helping individuals progress in their careers.

• Self-awareness, high emotional intelligence, and the ability to foster a safe environment for vulnerability.

• Comfortable operating in a dynamic startup environment.

• Willingness to commit at least 12+ hours per month, or 3–5 hours per week, for a minimum of 24 months.

• Previous experience in a U.S.-headquartered or global technology company across various offices is preferred.

• Mandatory participation in and completion of Mento's ICF-certified Coaching 101 training program.

🏝️ Benefits

• Compensation on an hourly basis.

• Select bonuses to incentivize engagement with membership and support community growth on the platform.

• Access to an ICF-certified coach training program.

• Continuing Coach Education Units available for successful training graduates.

• Fully remote work environment.

• Part-time growth opportunity.