Forward-Deployed Product Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with customers to comprehend workflows, data, and constraints while prioritizing development tasks.

• Develop and deliver APIs, integrations, backend services, agent workflows, and customer-facing interfaces.

• Transition prototypes into production by implementing evaluations, monitoring, error management, and human review processes.

• Integrate customer systems and documents with Elm, addressing inconsistent data and operational requirements.

• Work closely with customers during the rollout phase, troubleshoot issues, and enhance software based on user feedback.

• Convert deployment patterns into reusable product features in collaboration with the core engineering team.

• Establish success metrics with customers and deployment strategists, utilizing feedback and results to inform iterations.

• Oversee the technical journey from discovery and prototyping to production and ongoing iterations.

⛳️ Requirements

• Demonstrated strong software engineering capabilities and a track record of delivering reliable software solutions.

• Proficient in working across the technology stack, integrating external systems, and debugging across application and data boundaries.

• Possess good product judgment and the ability to transform vague requests into actionable solutions.

• Comfortable engaging directly with customers and clearly articulating technical trade-offs.

• Experience in developing with LLMs or AI agents, or substantial hands-on experience showcasing the ability to quickly learn and evaluate their performance.

• Responsible for deployment processes and follow-through, with a focus on reliability, data privacy, and user experience.

• Demonstrates curiosity towards new tools and a thoughtful approach to utilizing AI in development.

• Helpful but not mandatory: experience in forward-deployed or customer-facing engineering roles.

• Helpful but not mandatory: background in enterprise integrations, document processing, or AI evaluations.

• Helpful but not mandatory: experience in early-stage startups.

• Helpful but not mandatory: familiarity with supply chains, procurement, sourcing, or compliance.

• Must have significant overlap with U.S. Eastern Time.

• Willingness to travel for customer engagements may be required.

🏝️ Benefits

• Access to learning resources, AI tools, and experimentation budgets.

• Sustainable work pace.

• Direct collaboration with founders, engineers, and customer teams.

• Opportunity to take ownership of software from customer discovery through to daily use.

• Opportunity to have a significant impact on Elm's core product.