Forward Deployed Engineer, Solutions Engineer

📋 Description

• Develop, assess, and troubleshoot transform scripts that alter storefront responses at the edge, ensuring accuracy across various device types, locales, and customer demographics.

• Proactively oversee customer trials and swiftly address any issues or irregularities, whether it involves a code modification or an internal escalation — rapid resolution is essential.

• Utilize browser DevTools, Honeycomb, and Nostra's internal APIs to identify caching anomalies, TTFB regressions, and personalization conflicts in live production settings.

• Manage the technical relationship with a portfolio of merchant accounts, serving as the primary engineering liaison for escalations.

• Create internal tools, documentation, and playbooks that enhance the team's capacity to onboard and assist customers more efficiently.

• Gather product feedback from the field — you will have unparalleled exposure to real-world edge cases, and your insights will directly influence the product roadmap.

⛳️ Requirements

• 2–5 years of experience in a technical customer-facing or engineering role (solutions engineering, forward deployed engineering, full stack engineer, or a similar position).

• Strong proficiency in JavaScript — you are adept at reading, writing, and debugging JS in a browser context independently.

• Comprehensive understanding of web fundamentals: HTTP, caching headers, CDNs, DNS, and browser rendering processes.

• Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is highly advantageous; familiarity with SFCC or other enterprise platforms is a plus.

• Ability to perform effectively in production environments under pressure — you know how to isolate issues, formulate hypotheses, and validate without causing disruptions.

• Excellent written and verbal communication skills — you can articulate a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce during the same discussion.

• Preferred experience with Cloudflare Workers, CDN configuration, or edge compute platforms.

• Familiarity with A/B testing frameworks and experimentation tools.

• Background in eCommerce performance optimization (Core Web Vitals, LCP, TTFB).

• Experience collaborating across GitHub repositories in a team-oriented engineering environment.

🏝️ Benefits

• Flexible outsourcing solutions