Forward Deployed Engineer, GTM

This is a fully remote position, open to applicants in California.

📋 Description

• Design and implement AI agents aimed at enhancing customer retention, generating pipelines, boosting GTM productivity, inspecting deals, conducting account research, updating opportunities, and preparing for meetings.

• Develop prompt templates and system guidelines to ensure precise and consistent outputs.

• Establish agent persona, tone, and fallback mechanisms.

• Reconstruct GTM processes by linking LLMs with GTM systems.

• Rapidly build and evaluate agentic tools.

• Document agent logic and prompt architectures to facilitate scalable automation across the global GTM organization.

• Assess system prompts, context retrieval, and model selection to enhance output quality, seller adoption, and deal velocity.

• Monitor and audit production agents to address output drift, performance discrepancies, and accuracy challenges.

• Collaborate with GTM Analytics teams to integrate GTM data sources for immediate customer and pipeline insights.

• Develop prompt libraries, quick-reference guides, and training sessions.

• Ensure that prompts, workflows, and deployed solutions adhere to security, legal, and corporate AI standards.

⛳️ Requirements

• Minimum of 5 years of experience in software engineering.

• Proficient understanding of GTM strategy and AI Operations.

• Practical experience in deploying AI workflows or LLM agents in a production environment.

• Background in creating internal documentation, toolkits, and playbooks that have been widely adopted.

• Experience in a technical or cross-functional role that necessitated problem-solving across different teams and functions.

• Proven history of developing AI-driven tools, automations, or workflows that transformed operational processes.

• Strong communication skills with clarity and conciseness.

• Ability to navigate ambiguity and operate independently.

• Preferred: practical experience with Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms.

• Preferred: expertise in change management, organizational development, or large-scale implementations.

• Preferred: experience in solutions engineering.

• Preferred: familiarity with Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice.

• Preferred: knowledge of Kong Konnect, Kong Gateway, or API management concepts.

• Preferred: experience in mentoring others to develop technical skills.

• Must be legally authorized to work in the country where the position will be based.

🏝️ Benefits

• Equity

• Bonus

• Health insurance

• Dental insurance

• Vision insurance

• Paid holidays

• PTO

• Professional development opportunities and resources