Forward Deployed Engineer

This is a fully remote position, open to applicants in Cyprus, +5 more countries.

📋 Description

• Participate in deal discussions when clients engage IT, security, or legal teams.

• Address technical, security, and compliance inquiries while managing the trust pack.

• Ensure that claims accurately represent certifications, delivered features, and future features.

• Conduct technical questionnaires and maintain client connector availability tables.

• Acquire, securely store, and test client credentials.

• Assist client IT with the setup of Google service accounts and Microsoft applications.

• Integrate Slack, Google Workspace, Microsoft 365, task management tools, HRIS, and data warehouses.

• Document whether deployments occur on a VALIS server or the client's cloud environment.

• Collaborate with the development team on client data warehouses.

• Finalize pilot scope in coordination with GTM and Deployment & Advisory leadership.

• Facilitate installation sessions and maintain installation manuals and FAQs.

• Validate client tenants, releases, permissions, and access prior to user arrival.

• Manage client support channels and provide responses within one business day.

• Address L1 installation, updates, OS permission, and sign-in issues.

• Tackle L2 issue reproduction, log collection, and deliver clean bug reports to product owners.

• Provide weekly adoption metrics from the admin console to the GTM lead.

• Transform recurring inquiries into FAQs and enhance support-agent processes.

• Provide field notes that can influence the product roadmap.

⛳️ Requirements

• A minimum of 4 years in a technical, client-facing role such as solutions engineer, sales engineer, technical account manager, implementation or integration engineer, or a backend/data engineer with direct customer interaction.

• Practical experience with OAuth, service accounts, APIs, SSO, Google Workspace and Microsoft 365 administration, and access management.

• Proficient in SQL, data warehouses, log analysis, and writing small scripts in Python or TypeScript.

• Daily hands-on experience with LLM tools such as Claude, Claude Code, MCP, and agents.

• Capable of accurately addressing technical, security, and compliance questions for clients' IT or security leaders.

• Skilled in articulating technical decisions to non-technical executives.

• Ability to take ownership of problems until resolution without needing reminders.

• Fluent in English.

• Preferred: experience in forward-deployed engineering for B2B SaaS or enterprise deployments.

• Preferred: familiarity with security questionnaires and discussions related to SOC 2, ISO 27001, or GDPR.

• Preferred: experience with HRIS, ERP, CRM, and finance data.

• Preferred: support experience with macOS and Windows desktop applications, including installation, permissions, and MDM.

• Preferred: a good working knowledge of the Russian language.

🏝️ Benefits

• Competitive base salary.

• Performance-based bonus structure.

• Opportunity to join the team during a period of rapid growth.