Forward-Deployed Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Engaging directly with clients (approximately half of the role)

• Facilitate technical discussions during the onboarding phase: architecture evaluations, security questionnaires, SSO, and data flow dialogues with the client's IT teams

• Convert client workflow requirements into product terminology, and translate product capabilities into terms understandable to clients

• Manage accounts post go-live: focus on adoption, growth, and the quarterly “how is this actually going” discussions

• Serve as the reliable technical contact when issues arise or new requirements emerge

• Collaborate with product and engineering teams (the other half of the role)

• Assist in developing client-specific configurations, integrations, and custom code (such as SSO, data mappings, API integrations, etc.)

• Transform recurring client requests into structured product requirements and advocate for these with the product team

• Rapidly prototype solutions, validate them with the client, and then pass the generalizable components to the engineering team

• Document runbooks and resources that ensure each client’s setup is maintainable by individuals other than yourself

⛳️ Requirements

• Minimum of 3 years in a technical position with client interaction: solutions engineering, sales engineering, technical account management, or product engineering with significant customer involvement.

• Proficiency in reading and writing production code: While you don't have to be the strongest or sole engineer on the team, the ability to build solutions must be a viable option, not just a handoff.

• Ability to lead discussions: whether it's an in-depth SSO session with a bank’s IT security team in the morning or a product feedback meeting in the afternoon.

• Background in financial services, or demonstrated capacity to quickly grasp regulated domains.

• Strong writing skills: Requirement documents, runbooks, and follow-up emails are key components of this role’s impact.

• Good judgment regarding what to build, what to configure, and when to push back.

• Nice to have: Experience in fintech, particularly on the vendor side for banks (or other fintech companies).

• Previous experience in an early-stage B2B company where you performed multiple roles.

• Understanding of enterprise security and compliance processes (vendor due diligence, DORA, GDPR).

🏝️ Benefits

• Flexible work arrangements