Forward Deployed Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Engage directly with customers and Laureates to grasp operational workflows, limitations, and technical environments.

• Design and execute production-grade solutions across backend services, orchestration layers, integrations, and internal tools.

• Develop high-quality code throughout the stack — primarily using TypeScript, APIs, data pipelines, and cloud infrastructure.

• Take ownership of deployments from start to finish: discovery, architecture, implementation, testing, rollout, monitoring, and iteration.

• Troubleshoot complex issues spanning customer systems, infrastructure, authentication, APIs, and data pipelines.

• Collaborate closely with Product and Core Engineering teams to convert field insights into reusable platform capabilities.

• Quickly prototype new functionalities while maintaining strong engineering principles regarding scalability and maintainability.

• Transform vague customer requirements into distinct technical plans and execution strategies.

• Assist customers in safely and effectively operationalizing AI in real production environments.

• Support the implementation team's efforts to minimize time to impact for customers.

⛳️ Requirements

• Possess 4+ years of experience in developing production software systems.

• Be comfortable navigating backend, infrastructure, integrations, and customer environments.

• Capable of independently architecting and delivering complex systems with minimal oversight.

• Have experience with APIs, distributed systems, cloud infrastructure, and data-heavy applications.

• Have worked with LLMs, AI agents, retrieval systems, orchestration frameworks, or applied AI systems in production settings.

• Excel in ambiguous environments where requirements change rapidly.

• Communicate effectively with both technical and non-technical stakeholders.

• Demonstrate a strong focus on speed, iteration, and customer impact.

• Be enthusiastic about working directly with customers and taking ownership of outcomes, not merely managing tickets.

🏝️ Benefits

• Attractive employee benefits, including equity and a 401K plan.

• Bi-annual, in-person company off-sites at unique locations to foster team bonding.

• Opportunities to excel while experiencing personal and professional growth.

• Contribute to making a significant impact on the company's direction.

• An inclusive culture that encourages diverse perspectives.