Forward Deployed Engineer, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance Voice Agent and Autopilot AI platforms using production-level code.

• Elevate agent functionalities, tool integrations, workflow execution, reliability, and overall performance.

• Take ownership of enterprise AI implementations from initial discovery to production rollout and optimization.

• Collaborate directly with customers to gain insights into their operations and design effective AI solutions.

• Convert business processes into agent behaviors, tools, integrations, and human transitions.

• Examine call transcripts, execution traces, tool interactions, and customer data to troubleshoot production agents.

• Identify potential failure modes, enhance prompts and code, create evaluations, and assess outcomes.

• Integrate agents with customer systems, APIs, and third-party platforms.

• Address deployment challenges and expand product capabilities across the stack.

• Transform recurring customer requests into reusable product features.

• Coordinate technical delivery efforts with implementation managers and various teams.

• Facilitate onsite working sessions to ensure measurable business results for customers.

• Articulate technical decisions, comprehend business requirements, manage trade-offs, and build trust with customer leadership.

• Collaborate with the CEO, engineering, and product leadership on customer deployments and the evolution of the AI platform.

⛳️ Requirements

• Minimum of 3 years of software engineering experience.

• Experience in production software development, maintenance, debugging, and feature delivery.

• Proficient in at least one modern programming language.

• Familiarity with APIs, databases, integrations, backend systems, and full-stack operations.

• Experience with LLM APIs, agents, tool invocation, or AI-driven applications.

• Knowledge of ensuring reliability in nondeterministic AI systems.

• Experience with prompts, evaluations, and agent workflows.

• Capability to lead technical discovery and convert ambiguous business requirements into functional software.

• Ability to manage competing priorities, work autonomously, and drive complex projects to successful completion.

• Proficient in discussing architecture with engineers and conveying business impacts to CEOs or COOs.

• Experience with voice AI, real-time systems, agent frameworks, or enterprise integrations is advantageous.

• Background in moving, logistics, or field services is beneficial but not mandatory.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.