This is a fully remote position, open to applicants in United States.

• Deliver high-level technical support for Flexcel NX products to our clients, both remotely and at their locations.

• Provide daily troubleshooting, diagnosis, repair, and proactive support services.

• Actively participate as a key member of the regional Technical Support team.

• Offer technical assistance on hardware, application (media support), and software, either remotely or onsite for regional flexographic clients.

• Execute proactive services, including Preventive Maintenance and Plateroom Audits, at customer facilities.

• Conduct installations and upgrades of Miraclon products.

• Extensive technical expertise in Flexographic equipment, including Imagers and process equipment.

• At least 5 years of experience in flexographic printing service or general printing service.

• Strong technical knowledge and troubleshooting abilities within the printing prepress sector.

• Proficient writing skills to summarize technical situations and propose solutions.

• Excellent verbal communication skills.

• Capability to follow instructions and engage with high-level support roles.

• Ability to perform under pressure in an environment with multiple goals and shifting priorities.

• Customer-oriented mindset with a commitment to service excellence, ensuring successful problem resolution to achieve customer satisfaction.

• Willingness to travel significantly (up to 75%).

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

Flexo Solutions Engineer

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