First-Line Manager, German & English

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address all incoming inquiries within 5 to 7 minutes.

• Swiftly return missed calls following our established contact protocol.

• Gather initial customer information by adhering strictly to the provided script.

• Engage in written communication with customers through WhatsApp and email.

• Diligently document deals in the CRM while effectively managing the sales funnel.

• Conduct outbound calls for various tasks such as webinar invitations, promotional notifications, and customer interviews.

⛳️ Requirements

• Excellent communication abilities and fluent verbal articulation.

• Outgoing personality: you will interact with a diverse range of individuals.

• Approachable and capable of quickly establishing trust.

• Enjoyment in working with people.

• Emotionally resilient and adaptable to unforeseen circumstances.

• Driven to advance in a sales capacity.

• Proficient in both English and German (spoken and written).

• Knowledge of the Russian language is an advantage.

🏝️ Benefits

• Opportunity for remote work.

• Fixed salary of €700 plus a KPI-based bonus of €5 for each lead resulting in a scheduled consultation.

• Access to established scripts and workflows.

• Employment contract with a German company.

• Full-time position: 5 days a week — 2 days from 12:00 to 21:00, 3 days from 10:00 to 19:00 (CET).

• Work within an international education center, collaborating with future colleagues from leading German and American IT firms.

• Career advancement opportunities: potential to become a team lead with earnings of up to €3,000 monthly. Many of our top sales managers began their careers as call-center agents.