Financial Clearance Representative

📋 Description

• Conducts both scheduling and registration tasks with patients in a single call for their upcoming visits.

• Ensures timely scheduling while providing callers with essential information pertinent to their appointments (such as preparation details for tests, directions, order management, etc.).

• Financial Clearance: responsible for verifying patient demographics, insurance details, and securing payment for the patient's financial obligations, including collection efforts.

• If designated for Order Management: confirms that the order is complete and aligns with the scheduled procedure, which includes indexing and exporting physician orders to the appropriate account number.

• Collects and verifies necessary patient demographic and financial information, determining the patient's financial responsibility and securing pre-payment for future services, along with collection efforts.

• Establishes a comprehensive pre-registration account for upcoming inpatient or surgical admissions.

• Completes all pre-certification prerequisites by obtaining authorization from the insurer and/or healthcare facility.

• Performs additional duties as assigned based on the needs of the department.

⛳️ Requirements

• Required: High school diploma or GED.

• Preferred: More than two years of college education (two years in a professional, customer service-focused environment may substitute for two years of college) and completion of a related medical certification program.

• Preferred: Experience in a telephone or call center environment.

• Preferred: Background in pre-registration and/or scheduling.

• Preferred: 2-3 years of experience in customer service.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts, along with healthcare and dependent flexible spending accounts.

• Employee Assistance program and Employee discount program.

• Voluntary benefits, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare options, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in compliance with Colorado’s Healthy Families and Workplaces Act.