Financial Clearance Coordinator

This is a fully remote position, open to applicants in Alabama, +17 more locations.

📋 Description

• Support the staffing of the Patient Financial Clearance Services Call Center while delivering exceptional customer service by conveying payor requirements and constraints.

• Investigate state and federal regulations to ensure compliance within the department.

• Facilitate communication between Patient Access vendors and internal stakeholders regarding the quality and accuracy of technology.

• Assess phone system and additional reports, analyze data, pinpoint potential stress points, and suggest enhancements.

• Oversee and report on system-level collection opportunities at the point of service.

• Coordinate pre-service issues related to payers with the Managed Care Director.

• Investigate and analyze payer denials related to Pre-Access services and assist in developing future quality-assurance technology edits.

• Maintain policies and procedures governing pre-service and point-of-service collection practices.

• Establish cash collection goals for the enterprise aimed at meeting or exceeding the 75th percentile.

• Assist the Financial Clearance Manager in budgeting for supplies and overtime.

• Handle customer complaints and report necessary policy adjustments.

• Support the Financial Clearance Manager in special projects and reporting tasks.

• Organize training needs for Financial Clearance in collaboration with the training team.

• Execute other assigned responsibilities.

⛳️ Requirements

• High School Diploma - Required.

• 1 Year - Experience with pre-access services policies - Required.

• Ability to travel to off-site locations may be necessary - Required.

• Communicates clearly and concisely; possesses good hand-eye coordination.

• Excellent oral and written communication abilities.

• Maintains a good rapport and a professional relationship with caregivers.

• Exhibits outstanding customer service skills.

• Capability to continuously and repetitively operate computers, telephones, fax machines, and copiers.

• Ability to sit, walk, and stand as required.

• Proficient in analyzing and interpreting data.

• Possesses excellent short-term and long-term memory.

• Capable of performing multiple tasks while adhering to system policies and procedures.

• Understands medical terminology.

• Analytical skills to solve complex problems using scientific, mathematical, or technical principles.

• Knowledge and experience with information systems and Internet usage.

• Familiarity with spreadsheet and word processing software.

• Ability to work independently and manage workload to meet productivity standards.

• Available to work a flexible schedule, including weekends and evenings.

• Bachelor's Degree - Preferred.

🏝️ Benefits

• Concierge services.

• Employee lounge.

• Wellness programs.

• Free covered parking.

• Free on-site and virtual health clinics.

• Compensation and recognition.