Financial Clearance Associate Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service while adhering to scripted benefit verification in the HIS benefits interface.

• Maintain accounts in the workflow system with prompt and precise documentation.

• Choose correct medical records to ensure patient safety and schedule necessary procedures as per physician directives.

• Accurately assign insurance plans and execute electronic eligibility checks; record results in the designated systems.

• Calculate patient financial responsibility and make collection attempts via phone within 48 hours of service date.

• Utilize relevant systems to enhance communication with hospital gatekeepers and document account activities and collection notes as needed.

• Exhibit curiosity and a willingness to embrace innovation, including AI, to discover improved processes and reduce friction, thereby enhancing patient and client experiences.

⛳️ Requirements

• High School Diploma is mandatory; an Associate’s degree is preferred.

• 1–2 years of experience in the healthcare sector is preferred.

• Familiarity with admissions, billing, payments, and denials.

• In-depth understanding of the patient insurance process, including authorization acquisition and benefits verification.

• Knowledge of medical terminology as well as CPT and procedure codes.

• Experience in Patient Access with managed care/insurance and call center environments is highly preferred.

• Must be articulate, personable, reliable, and confident, possessing excellent communication skills.

• Customer service-focused; fosters trust and respect by surpassing customer expectations.

🏝️ Benefits

• Competitive salary and benefits packages that demonstrate a commitment to equitable workplaces.

• Wellness initiatives aimed at promoting associate health, including a thorough annual health risk assessment.

• A collaborative culture that enhances diversity and inclusion.

• Opportunities for growth, including traditional and online learning, tuition reimbursement, and coaching to facilitate skill development, degrees, certifications, and CEUs.

• Recognition programs, such as service awards, celebrations, personal appreciation, and annual associate surveys to identify improvement opportunities.