Financial Clearance Associate, Business Support

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and confirm demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostics, surgeries, therapies, admissions/observations, and other procedures/treatments.

• Schedule initial, follow-up, and additional appointments/procedures for patients.

• Operate within a call center-like environment.

• Achieve personal quality metrics, encompassing productivity, accuracy, and customer service quality assurance.

• Manage patient flow and process information in a timely manner.

• Stay informed and apply department, physician practice, and hospital policies to address patient inquiries or concerns.

• Possess knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, their families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, Experience.

• Successfully complete the Patient Access training course.

• Ability to thrive in a high-volume, fast-paced work environment.

• Capable of performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology preferred.

• Experience with computer applications (e.g., Microsoft Office, EMR applications) and proficient typing skills.

• Familiarity with regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, particularly medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole.

• Less than 1 year of required experience.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• Wellness program aimed at helping employees eliminate their medical plan deductible.

• Tuition reimbursement.