Financial Clearance Associate, Business Support

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and validate demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and other treatments/procedures.

• Arrange initial, follow-up, and additional appointments/procedures for patients.

• Operate within a call center setting.

• Achieve individual quality metrics, including productivity, accuracy, and customer service quality assurance.

• Manage patient flow and ensure timely processing of requests.

• Address inquiries and concerns from patients in accordance with departmental, physician practice, and hospital protocols.

• Stay informed about insurance requirements, BHSF pricing, financial assistance options, and the BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Successfully complete the Patient Access training program.

• Capability to thrive in a high-volume, fast-paced work environment.

• Competence in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology (preferred).

• Experience with computer applications (e.g., Microsoft Office, familiarity with EMR applications, etc.) along with proficient typing skills.

• Awareness of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structures, including compliance with medical necessity guidelines.

• Bilingual in English and Spanish/Creole.

• Less than one year of relevant experience.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• Wellness program designed to help employees eliminate their medical plan deductible, thus reducing out-of-pocket healthcare expenses.

• Tuition reimbursement.