Financial Clearance Associate, Business Support

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and confirm demographic and insurance details, including authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and various procedures/treatments.

• Arrange patients' initial, follow-up, and additional appointments/procedures.

• Operate in a call center setting and achieve individual quality standards, encompassing productivity, accuracy, and customer service QA.

• Manage patient flow and process information promptly.

• Stay informed and implement departmental, physician practice, and hospital procedures to address patient inquiries or concerns.

• Maintain awareness of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations.

• Offer professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or relevant Experience.

• Successfully complete the Patient Access training course.

• Ability to thrive in a high-volume, fast-paced work environment.

• Capability to perform basic mathematical calculations.

• Detail-oriented, organized, collaborative team player with compassion, excellent customer service, and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer applications (such as Microsoft Office, familiarity with EMR applications, etc.) and proficient typing skills.

• Knowledge of regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure, particularly medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• Wellness program designed to help employees eliminate their medical plan deductible, thereby reducing out-of-pocket healthcare expenses.

• Tuition reimbursement to assist with continued learning and career advancement.