Financial Clearance Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and confirm demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and various other procedures or treatments.

• Arrange initial, follow-up, and additional appointments or procedures for patients.

• Operate within a call center environment.

• Achieve individual quality metrics, including productivity, accuracy, and customer service QA.

• Manage patient flow and ensure timely processing.

• Address patient inquiries and concerns by utilizing department, physician practice, and hospital protocols.

• Stay informed about insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, or Experience.

• Complete and successfully finish the Patient Access training course.

• Capability to thrive in a high-volume, fast-paced environment.

• Proficient in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with excellent customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer applications, including Microsoft Office and EMR systems.

• Accurate typing abilities.

• Familiarity with HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.

• Bilingual in English, Spanish, or Creole.

• Less than 1 year of experience is required.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• Wellness program designed to assist employees in eliminating their medical plan deductible.

• Tuition reimbursement.