Financial Clearance Associate 1

This is a fully remote position, open to applicants in Florida.

📋 Description

• Gather and confirm demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and various other procedures/treatments.

• Arrange patients' appointments and procedures, including initial, follow-up, and additional appointments as necessary.

• Operate in a call center setting and achieve individual quality metrics, which include productivity, accuracy, and customer service QA.

• Manage patient flow and ensure prompt processing.

• Respond to patient inquiries and concerns by utilizing department, physician practice, and hospital protocols.

• Maintain an understanding of insurance requirements, BHSF pricing, financial assistance options, and the overall BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, families, staff, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Successfully complete the Patient Access training course.

• Capability to work in a high-volume, fast-paced environment.

• Proficient in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, and possess excellent customer service and interpersonal communication skills.

• Basic knowledge of medical and insurance terminology is preferred.

• Experience with computer applications such as Microsoft Office and EMR systems, along with accurate typing skills.

• Familiarity with regulatory standards including HIPAA, AHCA, EMTALA, and Medicare coverage structure, particularly medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole.

• Less than one year of experience is required.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• A wellness program designed to assist employees in eliminating their medical plan deductible, thereby lowering out-of-pocket healthcare expenses.

• Tuition reimbursement to encourage continued learning and professional advancement.