Financial Care Agent – CA Redemption

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and support for billing inquiries.

• Process payments, review payoffs, and set up payment arrangements for overdue accounts.

• Manage both inbound and outbound calls regarding collections and billing matters.

• Assist with account reconciliation and analysis to ensure accurate transaction recording.

• Negotiate payment arrangements and address billing disputes with exemplary phone etiquette.

• Keep detailed records of customer interactions and transactions in line with company policies.

⛳️ Requirements

• Availability for full-time work.

• Ability to adhere to the production schedule: Monday–Friday from 8am to 9pm EST and Saturday from 8am to 12 noon EST.

• Capability to work 8-hour shifts, including two Saturdays each month.

• Experience in a collections call center environment.

• Knowledge of accounts payable and accounts receivable processes.

• Excellent customer service abilities with a strong emphasis on phone etiquette.

• Competence in performing account analysis using mathematical skills for precise reporting.

• Successful completion of a background check and drug screening.

• Veterans and individuals with disabilities are encouraged to apply; we are an Equal Opportunity Employer.

🏝️ Benefits

• Full-time remote work opportunity.

• Equipment for working from home will be provided.

• Paid training for six weeks, Monday–Friday from 8am to 5pm EST.

• Monthly performance bonuses.