Finance Systems Support Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver first-line assistance to finance system users and address routine inquiries.

• Record, monitor, and aid in resolving system issues and support requests.

• Process user access requests and uphold system records.

• Assist in maintaining master data related to suppliers, customers, users, and approvals.

• Conduct routine data quality checks and help pinpoint inconsistencies.

• Aid in testing system enhancements, upgrades, and process modifications.

• Support the development of user guides, FAQs, and training materials.

• Collaborate across purchase order, expenses, card, and travel management systems.

• Work closely with the Finance Systems Analyst and Finance Systems Manager.

• Provide daily support to colleagues throughout the organization, ensuring smooth system operations, user assistance, and data accuracy and compliance.

⛳️ Requirements

• Experience in finance, administration, systems support, data administration, helpdesk, or business support roles.

• Proficient user of business systems, with a strong ability to quickly learn new systems.

• Solid Excel skills, including sorting, filtering, basic formulas, and simple data checks.

• Exceptional attention to detail and accuracy.

• Capability to adhere to documented processes and maintain clear records.

• Strong written and verbal communication skills.

• Able to assist users with patience and clarity.

• Competent in logging, tracking, and escalating issues effectively.

• Basic knowledge of finance processes such as purchase orders, invoices, suppliers, customers, coding, expenses, or approvals.

• Organized and capable of managing routine deadlines and competing requests.

• Comfortable working with data, forms, trackers, and system records.

• Commitment to safeguarding and promoting the welfare of young people and vulnerable adults, including adherence to Prevent Duty and modern British values.

• May be required to undergo a Disclosure and Barring Service (DBS/DS) check, depending on the role.

🏝️ Benefits

• 25 days of annual leave + Bank Holidays + Birthday Day off (with the option to purchase additional days).

• 2 Volunteer Days.

• Pension plan with 5% Employee and 5% Employer contributions.

• Healthcare Cash Plan, which includes 3 x salary life assurance.

• Annual salary review.

• Refer a Friend Scheme.

• Free access to BenefitHub – an online portal offering a wide array of retail discounts, a cycle to work scheme, and additional voluntary benefits.

• Employee-owned organization.