Finance Operations Transformation Manager

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Evaluate existing finance processes, operations, workflows, and governance structures.

• Create designs for future-state processes and outline business requirements.

• Manage projects for the implementation of workflows, automation, analytics, and AI solutions.

• Facilitate discussions with stakeholders and oversee change management efforts.

• Establish and operate manual processes as necessary, transitioning them to the permanent team once automation is in place (Build > Operate > Transfer).

• Develop the operating rhythm with the business throughout the process transformation.

• Oversee operations related to resolving platform overages, which includes fee waivers, invoice fees, upsells, and customer-use remediation.

• Comprehend contractual terms and usage data, evaluate the causes of overages, conduct cost and margin analysis, and achieve commercial resolutions.

• Collaborate with Sales on overages, maintain summaries, follow up on discussions, and provide analysis, guidance, and negotiation support.

• Recognize patterns of overages and identify triggers for upsell or cost-saving opportunities.

• Create policies and decision-making frameworks, planning for operations to scale to over $500M.

• Initiate projects aimed at enhancing the efficiency, accuracy, and compliance of finance operations.

• Develop and execute company-wide initiatives for cost savings through process improvement, automation, and optimization.

• Document processes and operations through detailed descriptions, guidelines, and procedures.

• Collaborate across departments, including Engineering, Product, Sales, and other stakeholders.

• Proactively communicate with strategic decision-makers to foster improvements.

• Prepare finance operations for upcoming packaging changes by evaluating the impacts on billing and overage logic before the go-live date.

• Partner with Product and Engineering to ensure Finance systems and reporting support new packaging models from day one.

⛳️ Requirements

• A minimum of 5 years of relevant professional experience.

• Capability to convert broad objectives into actionable steps with clear follow-up and measurable results.

• Ability to adapt to a constantly changing environment and create structure for misaligned processes or data.

• Demonstrated experience in managing usage-based billing concepts like overages and maintenance fees, preferably in a SaaS or subscription business.

• Strong grasp of contractual terms and the ability to interpret usage data into waiver or upsell recommendations.

• Experience in building or scaling operational frameworks and metrics from the ground up.

• Skill in navigating and overcoming resistance to change.

• Proficiency in managing and leading change initiatives within the finance function.

• Dedication to staying updated and driving improvements.

• Commitment to continuous learning and enhancing Finance and the broader organization.

• Comprehensive understanding of how packaging, monetization, and usage policies align with overall business objectives.

• Familiarity with financial software, ERP systems, and other pertinent tools.

• Strong analytical and problem-solving capabilities for evaluating complex financial data, identifying trends, and making data-driven recommendations.

• Ability to handle resistance, persist, and influence without formal authority.

🏝️ Benefits

• A significant degree of freedom and trust, with no requirements for clocking in and out, corporate regulations, or lengthy approval processes.

• Flexible working hours.

• A virtual-first work model with Bloomreach Hubs located across three continents.

• Company-sponsored events.

• 5 paid days off for volunteering.

• People Development Program featuring personal development workshops.

• Access to communication coaching for work-related communication and decision-making challenges.

• Leader Development Program offering feedback, coaching, and follow-up check-ins.

• An annual professional education budget of $1,500 for books, courses, certifications, and other educational products.

• Employee Assistance Program providing access to counselors.

• Subscription to Calm sleep and meditation app.

• One additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options, based on role, seniority, and location.

• Company performance bonuses.

• Employee referral bonuses of up to $3,000.

• Recognition and celebrations for work anniversaries.