Finance Operations Transformation Manager

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Evaluate existing finance processes, operations, workflows, and governance structures.

• Design future-state processes and define business requirements.

• Oversee the implementation of workflows, automation, analytics, and AI solutions as a project manager.

• Facilitate discussions with stakeholders and manage change initiatives.

• Establish, manage, and operate manual processes as necessary, transitioning them to the relevant team post-implementation.

• Create a consistent operational rhythm with the business throughout process transformation.

• Manage operations related to resolving platform overages, including fee waivers, invoicing fees, upsells, and customer-use remediation.

• Analyze contractual terms and usage data to assess overage causes, conduct cost and margin analysis, and achieve commercial resolutions.

• Collaborate with Sales on overages, maintain summaries, follow up on discussions, and provide analysis, guidance, and negotiation support.

• Detect overage trends and triggers for upsell or cost-saving opportunities.

• Formulate policies and decision-making frameworks to enable operations to scale to $500M+.

• Drive improvements in finance operations to boost efficiency, accuracy, and compliance.

• Implement company-wide cost-saving initiatives through process enhancement, automation, and optimization.

• Document processes and operations via descriptions, guidelines, and procedures.

• Work collaboratively across departments with Engineering, Product, Sales, and other stakeholders.

• Prepare Finance operations for changes in packaging and evaluate impacts on billing and overage logic.

• Collaborate with Product and Engineering to ensure finance systems and reporting support packaging models from day one.

⛳️ Requirements

• Minimum of 5 years of relevant professional experience.

• Ability to convert broad objectives into practical actions with clear follow-through and measurable outcomes.

• Capacity to navigate a dynamic environment and create structure for misaligned processes or data.

• Proven experience with usage-based billing concepts, such as overages and maintenance fees, preferably in a SaaS or subscription context.

• Strong grasp of contractual terms and the capability to translate usage data into clear waiver or upsell recommendations.

• Experience in building or scaling operational frameworks and metrics from the ground up.

• Ability to manage and counteract resistance to change.

• Proficiency in leading change initiatives within the finance department.

• Dedication to staying updated and fostering improvement.

• Commitment to continuous learning and enhancement within Finance and the wider organization.

• In-depth understanding of how packaging, monetization, and usage policies align with overall business objectives.

• Familiarity with financial software, ERP systems, and other relevant tools.

• Strong analytical and problem-solving skills for evaluating complex financial data, identifying trends, and making data-driven recommendations.

• Ability to handle resistance, remain persistent, and influence without direct authority.

🏝️ Benefits

• A significant degree of autonomy and trust; no strict schedules, corporate regulations, or lengthy approval processes.

• Flexible work hours.

• Virtual-first work model with Bloomreach Hubs located across three continents.

• Company-sponsored events.

• 5 paid volunteering days off.

• People Development Program that includes personal development workshops.

• Access to communication coaching support.

• Leader Development Program featuring feedback, coaching, and follow-up check-ins.

• Annual professional education budget of $1,500 for books, courses, certifications, and other educational products.

• Employee Assistance Program that offers counseling services.

• Subscription to Calm sleep and meditation app.

• An additional DisConnect day off each quarter.

• Opportunities for sports, yoga, and meditation.

• Extended parental leave of up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options, depending on role, seniority, and location.

• Company performance bonus.

• Employee referral bonus of up to $3,000.

• Rewards and celebrations for work anniversaries.