Fin Care Specialist I, Customer Service

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Offers patient relations support to Patient Financial Services

• Identifies, analyzes, addresses, and responds to customer inquiries, concerns, and issues

• Follows up on accounts to ensure payment and resolution

• Works autonomously and possesses strong customer service skills

• Quickly deescalates issues to achieve maximum customer satisfaction

• Understands, interprets, and explains payor contracts and CSMC billing and collections policies and practices

⛳️ Requirements

• High School Diploma/GED is required. An Associate degree in business administration or a related field, or college-level courses in finance, business, or health insurance is preferred.

• At least 1 year of experience in hospital billing or professional billing and/or collections, along with customer service and call center experience, is required.

🏝️ Benefits

• Healthcare

• Paid vacation

• 403(b)