Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding service by addressing inquiries from partners, customers, and Representatives swiftly, professionally, and accurately.

• Act as the main point of contact between Account Managers, partners, customers, and internal teams to guarantee effective communication and prompt issue resolution.

• Evaluate, process, and resolve Representative issues submitted via the Reprise platform in line with Company policies and service standards.

• Receive, assess, and process disposal requests, ensuring that all necessary information is complete and documented accurately.

• Submit authorized disposal requests for payment following Company procedures and set timelines.

• Keep precise records of customer interactions, disposal requests, issue resolutions, and associated documentation to ensure data integrity and accurate reporting.

⛳️ Requirements

• Exceptional communication skills, both in writing and verbally.

• Strong aptitude for problem-solving.

• Capability to manage various communication channels effectively.

• Customer-oriented mindset with a proactive approach to service.

🏝️ Benefits

• [Benefits details can be added here]