Licensed Customer Care Representative, P&C License Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service while actively seeking solutions that adhere to compliance and legal standards.

• Engage with customers and agents through various communication channels (phone, chats, emails) while efficiently navigating multiple systems and platforms.

• Address and respond to inquiries concerning insurance-related matters.

• Collaborate with customers, agents, and others to resolve moderately complex issues regarding policy terms and conditions.

• Assess and interpret policy information within designated authority limits.

• Access account details and communicate effectively while operating across multiple systems.

• Utilize account information, extensive product knowledge, and understanding of compliance or legal requirements to make suitable recommendations or decisions.

• Thoroughly document customer interactions and outcomes within the system.

• Escalate unresolved issues that necessitate advanced support for further resolution.

• Enhance knowledge and skills through self-directed learning.

• Remain updated on underwriting and policy guidelines as well as other changes including compliance and legal requirements.

• Assist in maintaining department knowledge resources to ensure they are up-to-date.

• Actively listen to customer concerns to recognize trends or patterns.

• Identify opportunities for process improvements and provide recommendations to leadership.

• Collaborate with various departments such as Policy Support, Claims, and Underwriting to address customer inquiries.

⛳️ Requirements

• High School Diploma or equivalent is required.

• An active Producer/Agent Property & Casualty (P&C) license is necessary for this position.

• A minimum of 1-3 years of customer service experience is required.

• At least 1 year of experience in a call center environment or a related field is preferred.

• Experience in providing customer support within a high-volume, complex setting is preferred.

• Strong technical aptitude: Intermediate computer skills with the ability to navigate multiple systems simultaneously.

• Ability to troubleshoot basic equipment issues such as headset, internet, and connectivity.

• Familiarity with the Microsoft Office suite of tools is preferred.

🏝️ Benefits

• Competitive salary based on experience, qualifications, and location.

• Bonus opportunity based on Company and Individual performance.

• 401(k) plan.

• Medical coverage.

• Dental insurance.

• Vision coverage.

• Health Savings and Flexible Spending Accounts.

• Life insurance.

• Paid Time Off.

• Paid Parental Leave.

• Tuition Assistance.