FileNet Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver, support, and enhance enterprise solutions for our clients throughout North America.

• Manage and execute software installations, configurations, and upgrades for IBM FileNet and related platforms across production, QA, and development environments.

• Collaborate directly with clients’ technical teams to define requirements, prepare infrastructure, and ensure seamless deployments.

• Offer technical guidance and specialized support to both internal teams and clients.

• Assist with cloud implementations and contribute to the ongoing improvement of our managed services.

• Work alongside sales on solution estimates and technical documentation.

• Maintain and optimize our internal demo and testing environments.

• Proactively identify opportunities to enhance client satisfaction and improve solution performance.

• Participate in after-hours upgrades or emergency support as required on a rotational basis.

⛳️ Requirements

• Strong understanding of Operating Systems: MS Windows Client; MS Windows Server.

• Experience with IBM FileNet (Installation & Configuration).

• Proficient in databases, specifically MS SQL Server.

• Familiarity with LDAPs: MS Active Directory services.

• Experience in planning and controlling enterprise installation and deployment.

• Knowledge of web technologies.

• Understanding of network protocols.

• Knowledge in information security, including firewalls.

• Experience with SSL Certificates.

🏝️ Benefits

• Competitive compensation package that includes a base salary and comprehensive benefits.

• Flexible remote work environment.

• Opportunities for professional growth and leadership development.