Field Technician C

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver technical assistance for FAA programs and systems such as FTI, MS, ADS-B, DCNS, and WMSS.

• Install, repair, configure, test, and conduct preventative maintenance on equipment at customer remote sites.

• Operate remotely in both scheduled and on-call roles at customer locations within the designated area.

• Occasionally travel to remote sites outside the assigned area to meet FAA customer requirements.

• Read, interpret, and adhere to equipment drawings and task orders.

• Document work performed at customer locations and take detailed notes.

• Collaborate with the NOCC, SAC, and Helpdesk via phone to address field issues effectively.

• Maintain tools, test equipment, parts/electronics, truck stock inventory, and either personal or company vehicle.

• Prepare for assigned tasks prior to dispatch to ensure efficiency.

• Be available to work outside of regularly scheduled hours as necessary to fulfill customer demands.

• Lift items weighing up to 32 pounds and utilize ladders and step stools to reach approximately 10 feet.

• Coordinate with the supervisor/ASL to ensure compliance with L3Harris and program-specific policies and procedures.

⛳️ Requirements

• High School Diploma or equivalent with at least 6 years of relevant experience, or a minimum of 2 years post-Secondary/Associates Degree coupled with at least 2 years of related experience.

• Ability to obtain and maintain a DOT Public Trust Security Clearance and a DOD Secret Clearance.

• Must possess and retain a valid Driver’s License and/or local US State REAL ID equivalent with a satisfactory driving record.

• Network+, CCNA, CCNP, CCNA Wireless, or A+ certification is preferred.

• Capability to work from home in an on-call status.

• Must be able to obtain and maintain an active FAA Security Clearance.

• Strong ability to lift up to 70 pounds.

• Willingness to travel up to 100% of the time to remote sites within a 3-hour driving radius and beyond as required.

• Ability to use ladders and step stools to reach heights of approximately 10 feet.

• Willingness and/or capability to work outside of regular hours and respond to after-hours emergency calls.

• Excellent customer service abilities.

• Capacity to function in a high-stress and high-visibility environment.

• Sound working knowledge of cable connectors including RJ-11, RJ-45, DB-25, V.35, and RS-449.

• Strong understanding of fiber optics.

• Familiarity with Multiplexers, network topology, Frame Relay, Fractional T-1, SONET, ATM, Private Line, and voice/data applications.

• Good working knowledge of AC/DC power testing, including 3-phase AC systems.

• Understanding of 24VDC and 48VDC power supplies.

• Experience with T1, DS3, BERT, and Analog VG network/circuit testing in accordance with Bell Core Standards.

• Proficient in using network test equipment such as JDSU HST, Ameritech AM5XT, Sage 935, Digital Oscilloscope, Halcyon 704A, Para-scope, or other T1/DS3 test sets.

• Knowledge and experience in IP-based configurations for routers and switches.

• Experience in installing equipment racks.

🏝️ Benefits

• Health and disability insurance.

• 401(k) matching.

• Flexible spending accounts.

• Employee assistance program (EAP).

• Education assistance.

• Parental leave.

• Paid time off.

• Company-paid holidays.