This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver outstanding customer service to partners while assisting users on-site at remote locations and via phone support.

• Strong analytical and troubleshooting abilities are essential for resolving complex issues.

• Create and maintain precise site documentation for locations within your designated region.

• Excellent communication skills are required for collaborating with team members and providing technical support when needed.

• Utilize management tools, including but not limited to Windows Servers, Services, and Citrix management tools to troubleshoot issues and manage requests.

⛳️ Requirements

• High School Diploma or a College degree in Information Technology.

• Two to five years of experience supporting end-user devices, including PCs, tablet PCs, Thin Client devices, printers, and faxes in a Windows and Citrix environment.

• A+ Certification and MCDST are required.