Field Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• The Critical Power UPS (Uninterruptible Power Supply) Technician is tasked with servicing, troubleshooting, installing, and maintaining UPS systems from various manufacturers; both single and three-phase, as well as batteries and other essential power equipment like Power Distribution Units (PDUs) and Static Switches (SSWs).

• This role also offers technical support to customers concerning operational and maintenance aspects.

• Conduct necessary preventative maintenance on equipment under contract as per the schedule.

• Responsible for maintenance that involves the usage and care of electrical test equipment.

• Provide guidance to the requesting department regarding available systems and requirements to fulfill their needs while adhering to safety codes.

• Execute initial startups.

• Offer 24/7 on-call emergency services as needed.

• Implement maintenance routines for electrical equipment.

• Perform maintenance on battery systems.

• Install designed battery systems to ensure compliance with design specifications and safety codes.

• Deliver requested services while adhering to safety codes, specifications, and budgetary constraints.

• Collaborate with team members to complete custom and large installation projects.

• Educate customers on the basic operation of their equipment, informing them of potential issues and necessary corrective actions.

• Establish, promote, and maintain an excellent rapport with all customers, co-workers, sales representatives, and other relevant parties.

• Troubleshoot critical power systems down to the root cause and perform repairs with minimal disruption to customer operations or site activities.

• Interpret technical documentation, including schematics.

• Coordinate and manage all on-site subcontractors as needed.

• Identify sales opportunities for critical power equipment and additional products, connecting potential customers with the appropriate internal and external sales and technical resources.

• Ensure timely and accurate completion of documentation, including Field Service Reports, RMAs, timecards, and expense reports.

• Some warehouse responsibilities will be included, such as preparing batteries for transportation, managing inventory, and operating a forklift.

• Provide training and guidance to less experienced employees when necessary. Other duties may be assigned by the supervisor.

⛳️ Requirements

• A High School diploma or GED is required.

• Factory training or equivalent experience in the repair and maintenance of multiple leading UPS brands is preferred.

• Proven experience working with 3-Phase UPS systems is essential.

• A solid understanding of sealed and wet cell battery theory and applications is mandatory.

• Must be thoroughly familiar with Battery Maintenance Procedures.

• Working knowledge of basic AC and DC electrical/electronic theory is required.

• Must be able to pass a background check and obtain a TWIC card.

• Must be able to pass a drug test; technicians are subject to random drug testing through our testing facility, DISA.

• Strong communication, problem-solving, and analytical skills are necessary.

• Ability to organize work independently with limited supervision.

• Ability to collaborate with individuals from diverse backgrounds and across remote offices.

• Capability to clearly communicate ideas (both written and verbal) to internal and external customers while effectively listening to their needs.

• Ability to develop and sustain strong workplace relationships with a focus on customer satisfaction.

• Capacity to work collaboratively with other departments for the greater good of the organization.

• Ability to adapt to a rapidly changing environment.

• Experience in the telecommunications sector is preferred, though not mandatory.

• Extensive travel is required, up to 80% of the time.

• Must possess schedule flexibility, as services may be conducted during evenings or weekends.

• A valid driver’s license is required.

• Willingness to work overtime is necessary.

🏝️ Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!

• Three medical plan options with employer premium contributions that start on day one.

• Employee-paid dental and vision insurance that begins on day one.

• Health Savings Account (HSA) with company contributions on eligible High-Deductible Health Plans (HDHP).

• Medical and dependent care Flexible Spending Accounts (FSA) available.

• Company-paid life and AD&D insurance, along with short-term and long-term disability coverage that starts on day one.

• Company 401K plan with a 100% match on the first 4% of employee contributions.

• 8 paid holidays.

• Full-time employees receive a total of 128 hours of Paid Time Off (PTO) annually.

• We offer employee-paid accident, critical illness, and hospital indemnity insurance.

• We provide employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.

• Training and mentoring – Learn from our industry experts.

• Opportunities for advancement.