Field Support Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the company's representative at customer sites, adhering to the highest levels of professional conduct.

• Assist in the go-live process for new EV charging locations by coordinating on-site activities and alerting the Commissioning Engineer about any risks or delays.

• Perform inspections on new vehicles, ensuring they are ready for service and documenting findings before site activation.

• Aid technicians with asset inspections, diagnosing issues, troubleshooting, and repairing customer assets as required on-site.

• Adhere to established safety protocols to ensure compliance with both company and regulatory standards.

• Keep thorough, accurate, and timely records for commissioning activities, inspections, and completed tasks using the company's asset management and project tracking systems.

• Assist in High Voltage (HV) charger operations, which includes conducting plug cycles and addressing service requirements during commissioning.

• Carry out Low Voltage (LV) battery replacements and jump-starts as needed.

• Ensure tools, equipment, and the work environment are well-maintained and orderly.

• Cultivate and uphold strong customer service skills throughout the go-live phase.

• Engage in training programs and practical learning experiences to enhance technical and project coordination skills.

⛳️ Requirements

• Exceptional attention to detail along with a commitment to maintaining accurate and organized documentation.

• Proven time-management abilities, a strong work ethic, and dedication to ongoing process improvement.

• Competency in using computers and standard software, including documentation tools, spreadsheets, and asset/project management platforms.

• Automotive Technology certification from an accredited institution is preferred but not mandatory.

• Eagerness to develop project management and coordination skills; prior experience is advantageous.

• Basic knowledge of electrical systems and AC skills.

• Capability to read and understand safety regulations, operating instructions, and procedure manuals.

• Strong problem-solving aptitude.

• Excellent written and verbal communication skills along with strong interpersonal abilities.

• Must be capable of lifting 50 lbs. and working in various weather conditions.

• Availability for travel and flexible working hours, including evenings and weekends if necessary.

• Reliable transportation and a valid driver's license with a clean driving history.

🏝️ Benefits

• Competitive base salary along with a performance-based bonus program.

• A supportive, highly collaborative, and team-oriented work environment.

• Opportunity to collaborate with bright, innovative, and forward-thinking colleagues.

• Health, Vision, and Dental coverage for employees and their dependents.

• Generous Paid Time Off.

• 401(k) program with company matching.

• Practical training with tools, as well as training in commissioning support, site readiness, and vehicle inspection procedures.

• Certification reimbursement after twelve months of employment.