Field Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the primary support resource for Sprinters in the field through Slack, phone, and Zendesk.

• Address real-time operational challenges, ranging from technical difficulties to supply issues and complex addresses.

• Communicate effectively and with empathy, fostering trust and confidence among Sprinters.

• Appropriately escalate issues to Market Operations or Clinical Managers as necessary.

• Monitor and document challenges faced in the field to identify trends and opportunities for process enhancement.

• Assist with various operational projects and process documentation as requested.

⛳️ Requirements

• Minimum of 1 year of experience in operations support, customer service, healthcare administration, or a related field.

• Excellent communication abilities (both written and verbal) paired with a compassionate, solution-oriented approach.

• Capability to remain composed and effective in high-pressure situations.

• Proficient with tools such as Slack, Google Workspace, Looker, and ticketing platforms like Zendesk.

• Flexibility to work varied hours, including mornings or weekends, as business demands shift.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance—fully covered for you and your dependents.

• 401(k) plan with company contribution.

• Short- and long-term disability coverage.

• Life insurance provided.

• Opportunity to contribute significantly to a mission-driven healthcare startup.

• A collaborative and supportive team atmosphere.