Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Travel to various hospitals based on designated service requests

• Diagnose and resolve issues related to customers and products

• Foster positive relationships with Stryker clients, colleagues, and internal teams

• Record service outcomes to ensure accurate quality documentation

• Develop and articulate detailed guidelines and procedures

• Analyze service bulletins, user manuals, technical documentation, drawings, and other relevant materials

• Comply with HIPAA regulations and maintain patient confidentiality

• Assist customers, sales staff, and internal teams while addressing complex challenges

⛳️ Requirements

• Willingness to handle or work near bio-hazardous materials and utilize provided PPE

• Readiness to work overtime and overnight, including weekends, based on customer requirements

• Exceptional interpersonal and communication abilities

• Capability to operate independently in a dynamic and high-pressure environment

• Highly organized with a strong ability to prioritize tasks

• Excellent attention to detail

• Skill in presenting ideas and outcomes in a logical manner

• Experience with sensitive customer interactions and a solid understanding of customer relations

• Self-motivated and self-sufficient, capable of working with minimal supervision

• Excellent driving record

• Near visual acuity (corrected) and adequate color vision

• Physical capability to perform mobility tasks, including bending, standing, stooping, and finger dexterity

• Strong time management skills with the ability to juggle multiple functions and meet daily deadlines

• Capability to exert up to 75 lbs of force occasionally and/or up to 20 lbs frequently to move items

• Ability to stand and/or walk for prolonged periods

• Professional demeanor, work ethic, and attitude as required by Stryker and its clients

• Proficient in Microsoft Office applications

• Experience in interpreting service bulletins, user manuals, technical manuals, drawings, and similar documents

• Excellent teamwork, coordination, and collaboration abilities

• A minimum of 3 years of technical service or equivalent experience is preferred

• Preferred experience in biomedical equipment maintenance, repair, and installation

• Proficiency in Microsoft Office and adaptability to company-specific software

• Ability to explain and develop detailed guidelines and procedures

• Compliance with HIPAA regulations and patient confidentiality policies

• Valid driver's license with a clean driving record

• High School Diploma or GED is required

• University or formal technical training is preferred

🏝️ Benefits

• Company vehicle provided for business use

• Medical, Dental, Vision, and Prescription Drug Insurance coverage

• Tuition reimbursement program

• Matching 401(k) with the potential for a discretionary contribution

• Paid Vacation and Sick Time

• Basic life, AD&D, and supplemental life insurance options

• Short-term and long-term disability insurance

• Employee Assistance Program

• Wellbeing program featuring incentives

• Discounted employee stock purchase plan