Field Support Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Conduct visits to designated retail locations on a bi-monthly basis to monitor kiosk functionality and engage with store personnel.

• Establish rapport with store associates and managers, acting as a reliable and friendly contact for Eyebot in the field.

• Assess the attitudes of store staff regarding the Eyebot kiosk and relay insights back to the Eyebot team, highlighting both positive feedback and areas of concern.

• Facilitate in-person training sessions for store associates on how to utilize and promote the Eyebot kiosk to customers.

• Organize in-store events and opportunities for community engagement.

• Emphasize best practices for kiosk positioning, presentation, and daily maintenance.

• Detect issues—whether operational, technical, or relational—and escalate them promptly to the Eyebot team.

• Provide a concise field report after each visit to document observations, training conducted, and any outstanding items.

⛳️ Requirements

• Background in retail, field sales, brand ambassador roles, or other customer-facing positions.

• Excellent interpersonal skills—comfortable entering a store, introducing yourself, and quickly establishing connections.

• Capability to work autonomously and manage your own schedule and visit frequency without close supervision.

• Proficient written and verbal communication skills—able to convey field observations in a manner that is both useful and actionable.

• Consistent access to transportation within Missouri.

• Previous experience with consumer technology products, health and wellness brands, or optical/vision care.

• Experience in field operations, territory management, or retail training.

• Familiarity with basic technology—able to troubleshoot common kiosk inquiries or escalate issues effectively and without delay.

🏝️ Benefits

• Competitive contractor compensation.

• Flexible scheduling aligned with visit cadence requirements.

• Comprehensive onboarding and training provided by the Eyebot team prior to your initial store visit.

• The chance to represent a technology that enhances access to vision care for everyday individuals.