Field Support Representative

📋 Description

• Travel to client locations throughout Ohio to assist members in understanding their Sidecar Health plans.

• Serve as on-site support for client groups and members following their enrollment.

• Collaborate with our Account Management team to identify and cultivate relationships.

• Function in a traditional member care role by handling calls, web chats, and/or emails.

• Deliver exceptional customer service in a prompt and positive manner.

• Establish rapport and nurture positive relationships with current members.

⛳️ Requirements

• Dependable personal transportation and willingness to travel up to 30% within Ohio.

• Proven history of reliability, accountability, and effective communication skills.

• A proactive approach paired with robust problem-solving abilities.

• Capability to educate members about the best practices related to Sidecar Health.

• Ambition to advance within the organization.

• Strong empathy and relationship-building capabilities.

• Flexibility and availability for varied scheduling.

• Bilingual candidates are preferred.

• Experience in healthcare and/or insurance is preferred.

🏝️ Benefits

• Competitive salary ranging from $45k to $55k, along with an equity package.

• Comprehensive Medical, Dental, and Vision benefits.

• Access to a 401k retirement plan.

• Paid vacation and company holidays.

• Chance to make a significant impact at a rapidly growing, mission-driven company that is transforming healthcare in the U.S.