Field Support Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver on-site operational support across various locations in the UK

• Travel extensively to restaurants and sites to assist teams and enhance performance

• Perform regular field visits, operational audits, and evaluations of performance

• Foster strong working relationships with partners, managers, and operational teams

• Aid in the execution of operational processes and best practices throughout the field

• Increase the adoption of Foodhub products and services within the existing client base

• Oversee the organization and distribution of tasks, ensuring high productivity while adding value

• Mentor and support field teams in meeting operational KPIs and service standards

• Recognize technical challenges, themes, and trends in the field and provide regular insights directly to the CEO

• Act as a key point of escalation for operational issues when necessary

• Collaborate closely with internal departments and external partners to ensure operational excellence

• Maintain a consistently high level of satisfaction among customers and partners

⛳️ Requirements

• Demonstrated experience in field operations, area management, and leadership across multiple sites

• Technical expertise or background specifically related to electronic point of sale systems and/or online food ordering with associated hardware

• Experience in the hospitality, food service, retail, or technology-driven operations

• Strong cultural sensitivity and the ability to work within diverse teams

• Comfortable with a fully field-based role and extensive travel across the UK

• Excellent people management and relationship-building capabilities

• Highly organized with outstanding problem-solving skills

• Ability to work independently and effectively manage priorities

• Valid UK driving license

• Proficiency in Urdu, Punjabi, and/or Hindi is a plus

🏝️ Benefits

• 33 days of annual leave per year (including public holidays)

• Option to purchase up to 5 additional days of annual leave

• UK-based position with significant international exposure

• Pension scheme

• High-impact leadership role within a global EPOS-led hospitality technology company

• Guaranteed day off on your birthday