Field Support Engineer – III

This is a fully remote position, open to applicants in California.

📋 Description

• Assist with performance, integration, and offer expert insights on proposed designs within TNS POPs and Datacenters.

• Provide subject matter expert (SME) support in one or several areas.

• Handle multiple tasks and challenges in a dynamic environment with constantly shifting priorities.

• Travel to remote locations for occasional or urgent maintenance, customer assistance, equipment installation, de-installation, software upgrades, and troubleshooting/repair.

• Establish and maintain positive working relationships and rapport with customers, regional partners, and internal TNS stakeholders.

⛳️ Requirements

• Expert to Distinguished level of support as defined by a TNS Field Services Technician V.

• Possesses a comprehensive understanding of commonly utilized network troubleshooting, installation, and testing concepts, practices, and procedures.

• Shows experience in addressing exceptionally complex problems and provides highly innovative solutions.

• A technical degree in electronics or computer technology is required.

🏝️ Benefits

• Medical and dental coverage

• Life insurance

• Paid holidays and vacations

• 401K plan with company match