Field Support Engineer II

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Installs, repairs, upgrades, and conducts preventative maintenance on designated Carl Zeiss Meditec instrumentation.

• Acts as a representative of Carl Zeiss Meditec at client locations, striving to achieve a high level of customer satisfaction.

• Accountable for all company-issued properties in accordance with corporate policies.

• Maintains a high standard of professional communication with team members, customers, management, Sales, and Technical Support.

• Coordinates and implements technical solutions ranging from basic to complex.

• May provide training to customers on the routine operation of assigned products.

• Contributes to the creation of standard machine/system documentation.

• Liaises with customers to schedule and manage assigned service activities.

⛳️ Requirements

• A minimum of three (3) years of relevant experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.

• A Bachelor’s degree in Electronics, Engineering, or Computer Technology and related fields is preferred.

• A+ and Net+ certifications are preferred.

• Ability to analyze challenging customer issues and deliver satisfactory solutions.

• Must be self-motivated and capable of working independently with minimal management oversight.

• Strong verbal and written communication skills are essential.

• Robust computer skills are required.

• Must be able to complete necessary training to service fine mechanics and optics.

• Capability to effectively service the equipment for which training has been completed.

• Proficient in managing multiple projects and time effectively.

🏝️ Benefits

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay