This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver both on-site and remote technical assistance for Stago instruments and systems.

• Build and maintain robust relationships with customers through active listening and professionalism.

• Manage service requests by prioritizing tasks and effectively handling the workload.

• Install instruments at customer locations and conduct preventive maintenance.

• Provide on-site training to end users and laboratory staff.

• Work with internal teams to enhance service strategies.

⛳️ Requirements

• High School diploma or GED is mandatory.

• An Associate's Degree or Certificate from a Technical School is advantageous.

• A Bachelor’s degree from a four-year college or university is preferred.

• A minimum of 3 years of relevant experience in troubleshooting and repairing diagnostic equipment or operating similar equipment is essential.

• Must possess a valid Driver's License.

• Strong abilities in technical troubleshooting and problem-solving are required.

• Excellent customer service and communication skills are necessary.

• Familiarity with Database and Internet software, including Windows 10/7, NT, XP, and DOS.

• Capability to work independently and manage time effectively.

• Must be willing to travel extensively, with up to 75% overnight travel potentially required.

🏝️ Benefits

• N/A